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Product Guarantee & Returns

Quality Guarantee

To HomeCater great tasting meals and customer satisfaction is everything. We’re open and honest about the quality of our food. Carefully prepared and packaged our fresh and frozen Ready-to-Heat Meals have been created with nutritious ingredients. We are confident that you will enjoy our meals.

Our Quality Assurance Manager will assist with any queries concerning food quality or packaging of the meals.

Please Click here to Contact Us and Ask for Help with any concerns about your order

Or phone 09 2702634.

Returns Policy

We do our best to prevent issues, however, should we deliver your order either incorrect / damaged or miss picked, please contact our office to make alternate arrangements.

Please notify us within 48hrs of delivery if you are unhappy with your meals or delivery. Meals cannot be returned unless they are unopened, any open meal trays / packets cannot be accepted.

We will gladly refund or provide a store credit for any damaged meals or deliveries.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Note: Food products that are returned for any reason are not re-sold (due to storage temperature risks), returned meals are discarded following return. HomeCater/Nutrifare – Food Safety and Quality Assurance Controls.

Quality Assurance

We operate a stringent Food Control Plan (CFP) with dedicated QA staff.

Our facility is purpose built for the preparation of high risk foods and as such we choose to be audited regularly to the highest standards.

We choose to use independent approved company as our auditors, and we also comply fully with MPI Food Control Plan, as well as fully approved HACCP plan.

Our products are regularly microbiologically tested by an approved NZ Laboratory Service.

Quality control - HomeCater frozen meals are regularly tested with a Sensory Evaluation. Ensuring that you receive a nutritious meal that is packed with flavour and is a delight to eat!